AUCTION F.A.Q.

Q. How can I bid in the Bloorview Auction of Possibilities?

All bidding will be conducted on the eBay website to ensure a smooth auction. All bidders on eBay must first register a user id with eBay. This applies to all bidders on the entire eBay website. Registration is free and only takes about three minutes to complete. You will need access to your email account to complete the registration process. To register on eBay - click here.

Q. What is the retail value of each item?

We have included the retail value for each item in the item's description. Some items are so unique they are considered PRICELESS.

Q. Is bidding open internationally?

Yes, bidding is open internationally so anyone can bid. Items are being shipped from Toronto, Canada so please be sure that you only bid on items that can be imported into your country.

Q. I've placed a bid, how will I know if I win?

eBay sends out emails to all winning bidders letting them know they've won and how to proceed with making payment.

Q. I've won the auction! What happens next?

You will receive an email from eBay with the total amount owing and payment instructions. You will need to make payment as eBay doesn't automatically charge you for your winning auction; payment is done separately between you and our auction managers AuctionJAM.

Q. What methods of payment do you accept?

The accepted methods of payment are PayPal, money order, certified cheque, and bank draft. Payment must be negotiable in Canada. If paying with a credit card, we only accept credit card payments through PayPal (you are not required to have a PayPal account yourself). PayPal is an eBay company so it is fully secure. We will also accept cash payment if you are doing a pick-up (we will not accept cash through the mail).

Q. I've made my payment, how long until I receive my item?

When the auction ends, we request that you make payment within four business days. Most shipments within Canada will arrive within 1 week from date of payment. Most shipments to USA will arrive within 14 days from the date of payment.

Q. Can I pick-up my item rather than having it shipped?

Yes, we are happy to offer free pick-up in North York (Toronto) from the auction managers' office. The pick-up address is:

AuctionJAM Inc
12 Upjohn Road, Unit 4a
Toronto, Ontario
M3B 2V9

Pick-up hours are Monday through Friday from 9:30 am to 4:30 pm.

If you win and would like to pick-up your item, please call 416-383-0128 to arrange a time.

To view the pick-up address on Google Maps - click here.

Q. Can I pay with cash at time of pick-up?

Yes, we accept cash payments at time of pick-up. We do not accept cash through the mail. If paying with cash at time of pick-up we kindly request you bring exact change. The amount owing if doing a pick-up is your winning bid amount only.

Q. If I buy more than one item, will you combine shipping to save me some money?

Yes, we are happy to combine items for shipping whenever possible to save you money on shipping. Combined shipping will depend on the packaging and shipping needs of your items (some items must be packaged and shipped separately because of their size, weight, or because they are fragile). The combined shipping fee/cost will be determined by: the size and weight of the package, the destination, and the cost of total insurance on the package.

Q, What happens if my item gets damaged or lost during shipping?

All items will be shipped with tracking and insurance for the amount you paid. Should your item arrive damaged or get lost in transit, you will be fully refunded and the funds already donated to the fundraiser will not be affected.

Q. Are there any extra costs?

The cost of the item is your high-bid amount + shipping. The shipping cost of each item can be found at the bottom of the item's description/auction page.

Q. Is there sales tax on my purchase?

No, as this is a charity auction of donated items, there is no sales tax on your purchase.

Q. I see the money is going to charity - is this purchase tax deductible?

Bloorview Kids Foundation will not be issuing a tax receipt as you are buying an item rather than making a donation. Please contact your personal tax advisor for more information on this issue.

Q. Can you tell me more about Bloorview Kids Rehab?

Bloorview Kids Rehab (Bloorview) is Canada's largest children's rehabilitation hospital.

Our vision is to create a world of possibility for kids with disability.

We pioneer treatments, technologies, therapies and real-world programs that give children with disabilities the tools to participate fully in life.

Bloorview serves about 7,000 children each year, with about 600 inpatient admissions and 52,000 outpatient visits. Bloorview is a world-class teaching hospital fully affiliated with the University of Toronto. We train future health-care specialists in the field of childhood disability. The Bloorview Research Institute is located onsite, allowing us to integrate cutting-edge research and teaching with frontline care to improve children's quality of life.

Our state-of-the-art building has been recognized by the International Academy for Design and Health as "an inspirational building…which speaks to a child's right to participate in our society."

We see children with cerebral palsy, acquired brain injury, muscular dystrophy, amputation, epilepsy, spina bifida, arthritis, cleft-lip and palate, autism and other developmental disabilities. A small number of our clients have complex chronic diseases that require round-the-clock medical care.

For more information, please visit www.bloorview.ca.

Q. Can you tell me more about the auction manager - AuctionJAM?

AuctionJAM is a leading online auction management firm in the field of strategic brand cause marketing & charity fundraising. Since 1999 we have been at the forefront of creating and implementing innovative, strategic marketing programs for corporations and nonprofits through the use of online auctions. Our team specializes in working with corporate marketing, public relations, and media professionals to develop strategic cause programs via online auctions. Year after year we continue to be recognized as the premier Canadian firm managing eBay charity auctions.

Our clients include companies and their brands, charities, pr and marketing firms, advertising agencies, and volunteers raising money for their chosen causes.

Through online auctions, AuctionJAM creates distinctive brand exposure in connection with a cause.

For more information, please visit www.auctionjam.com.